Customizing your widget
Managing drafts and publishing changes
Changes you make to your feedback widget are saved as draft. You can preview your changes before publishing them. Once you are satisfied with your changes, you can publish them to make them live. This page explains how to manage draft and publish changes for your feedback widget.
All of the changes you make to your feedback widget are reflected in the Widget Preview area. You can see how your widget will look with the changes you made. You don't have to save your changes to see them in the preview. The preview is updated in real-time as you make changes. You can freely go between the widget settings pages without losing your changes. Make sure to save your changes before leaving the page if you want to keep them.
When you make changes to your feedback widget, you will see the Save button at the top of the page. Clicking the Save button saves your changes as a draft. You can continue to make changes and save them as draft until you are ready to publish them. After you click the Save button, your button will change to Saved and will be grayed out. This means your changes are saved as a draft.
When you have unsaved changes, you can discard them by first clicking the dropdown arrow next to the Save button and then selecting Discard unsaved changes. This will discard all unsaved changes and revert your widget to the last saved state.
If you have saved changes as a draft and want to revert to the last published state, you can click the dropdown arrow next to the Save button and select Abandon changes. This will discard all saved changes and revert your widget to the last published state.
When you are satisfied with your changes and want to make them live, you can publish them. You can publish your changes by clicking the dropdown arrow next to the Save button and selecting Publish. This will make your changes live and visible to your users. You can also publish your changes directly without saving them as a draft. To do this, make your changes and click the arrow next to the Save button and select Save and publish.